Terms of Service

1. Service and operator

Mx4 Marketing LLC operates VZYN Labs, a software platform for business owners and agencies to organize brand intelligence, strategy, marketing production, collaboration and reporting. These Terms govern vzyn.ai and app.vzyn.ai.

You must be at least 18 and authorized to act for the subscribing business. These Terms become applicable through the acceptance process presented when subscribing or otherwise entering an agreement with us. A separately signed agreement controls where it expressly overrides these Terms.

2. Accounts and acceptable use

Provide accurate account details, protect credentials and give access only to authorized people. You are responsible for the permissions you assign and for having authority to submit materials and connect customer resources.

Do not use the service unlawfully, infringe others' rights, distribute malware, interfere with operation, bypass security or usage limits, or attempt to access another workspace without authorization. Do not submit passwords, full payment-card numbers or sensitive regulated records through ordinary marketing prompts or uploads. Notify hello@vzynlabs.com of suspected unauthorized access.

3. Plans, fees and renewals

The plan, currency, price, capacity and billing interval displayed at checkout determine your subscription. US software subscriptions are charged in USD. Monthly plans are billed monthly; annual plans are billed in full for the year. Subscriptions renew automatically at the selected interval until canceled. There is no free trial.

Software subscriptions do not include separately scoped onboarding, managed marketing services, third-party charges or commissioned work unless expressly stated. Applicable taxes and charges are shown or described before purchase. Scale has stated brand-capacity/fair-use limits and is not unlimited.

Review charges and effective dates shown in the billing portal before changing plans. We will give at least 30 days' notice of a subscription price increase before the renewal at which it applies. If you do not agree, cancel before that renewal. Price changes do not alter the price already paid for the current subscription period.

4. Cancellation and refunds

You can cancel a self-service US subscription through its billing portal or request assistance at hello@vzynlabs.com. Cancellation stops future renewal and preserves access through the end of the paid period.

We offer a full refund of the first software subscription payment if you request it within 14 calendar days of the initial payment. This applies to both monthly and annual first payments. Email hello@vzynlabs.com with your account email and request; do not include full card details. Refunds are processed through the original payment provider, whose processing time may vary.

An approved refund cancels the subscription and ends paid access once processed. Contact support about exporting your data before closure. Renewals and unused periods are not automatically refundable, except where required by law; support may consider individual exceptions. Separately billed onboarding and services use their own disclosed written terms. This section does not limit mandatory legal rights.

Cancellation, a refund and a data-deletion request are separate actions. See the Privacy Policy for information handling.

5. Third-party integrations

You choose whether to connect third-party services and are responsible for having authority over the resources selected. Integrations depend on the provider's availability, permissions and rules, which may change. Disconnecting can stop related features without erasing previously stored reports or content.

Google Ads authorization uses a permission capable of broader management operations, although VZYN's current direct integration performs reporting operations. Analytics/Search Console connections and Docs/Drive export connections are separate. Review each consent screen and the Privacy Policy.

6. Submitted content and generated deliverables

You retain the rights you hold in submitted content. You grant us a nonexclusive license to host, process, transmit and display that content only to provide, secure and support the service and carry out your instructions. This license does not authorize selling your private content or using it to train generalized AI models.

As between you and Mx4 Marketing LLC, we assign to you any rights we hold in output generated for you through the service, subject to applicable law and third-party rights. Output may not be unique or eligible for copyright protection. Third-party assets, trademarks, source material and provider content remain subject to their applicable licenses. We cannot grant rights we do not hold.

The platform software, interface and VZYN branding remain ours or our licensors'. These Terms do not transfer the platform itself. Separately commissioned work may be governed by its own written agreement.

7. Review of AI-assisted work

AI-generated content, research and recommendations may be inaccurate, incomplete or unsuitable. Review facts, permissions, brand suitability and applicable requirements before using or publishing output. You are responsible for your decisions and approvals.

We do not guarantee rankings, leads, revenue, conversions or other marketing outcomes. The service is not a substitute for professional legal, financial, medical or other regulated advice.

8. Confidentiality

Each party will use the other's nonpublic business information only for the service relationship, exercise reasonable care to protect it, and limit access to people and providers who need it and are subject to appropriate confidentiality duties. Information that is public without breach, independently developed, already lawfully known or lawfully received without restriction is excluded.

Legally required disclosure is permitted, with notice where legally allowed and practicable. Confidentiality obligations continue while information remains confidential; qualifying trade secrets remain protected for as long as applicable law protects them. The Privacy Policy and any applicable data-processing agreement also govern personal information.

9. Suspension and termination

The billing process provides a 14-day grace period for past-due subscription payments before billing suspension. Paying amounts due can restore access, subject to any independent suspension reason. Separately managed contracts may specify different payment arrangements.

For a remediable material breach, we will ordinarily provide notice and 10 calendar days to cure before terminating access. We may restrict or suspend access immediately where reasonably necessary to address unlawful use, unauthorized access, a serious security risk or a legal requirement. Contact hello@vzynlabs.com to request review.

Termination does not eliminate obligations already accrued or rights that survive by their nature, including confidentiality, ownership and payment obligations. Suspension or termination does not by itself authorize destruction of customer content. Request export or deletion assistance from support; retention follows the Privacy Policy. A separately signed agreement may provide additional export rights.

10. Availability and warranties

We aim to provide a useful and reliable service, but maintenance, third-party outages and other interruptions can occur. Except for express promises in a signed agreement and rights that cannot lawfully be excluded, the service is provided “as is” and “as available.”

To the extent permitted by applicable law, we disclaim implied warranties of merchantability, fitness for a particular purpose and noninfringement. We do not guarantee uninterrupted operation or error-free output. These Terms do not create a service-level agreement. Mandatory warranties and remedies remain unaffected.

11. Limits of liability

To the extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special or consequential losses, including lost profits or lost business opportunities arising from the service.

Each party's aggregate liability arising from the service is limited to the greater of USD 100 or the fees paid or payable for the affected service during the 12 months preceding the event giving rise to the claim. These exclusions and limits do not apply to fraud, willful misconduct or liability that applicable law does not permit to be limited. Payment obligations are not reduced by this liability cap. A separately signed agreement can provide different allocations.

12. Disputes, governing law and notices

The governing law is Florida law, excluding its conflict-of-law rules, subject to mandatory protections that applicable law gives you. Subject to those protections, disputes will be brought in the state courts located in Manatee County, Florida, or the federal courts having jurisdiction there.

Before filing a claim, each party should give written notice of the dispute and attempt good-faith resolution for 30 days. This does not prevent urgent injunctive relief or steps needed to preserve a legal deadline. These Terms do not impose mandatory arbitration or a class-action waiver.

Notices to us may be sent to hello@vzynlabs.com or Mx4 Marketing LLC, 14104 Nighthawk Terrace, Lakewood Ranch, FL 34202, United States. We may send service notices to your account email. Maintain a current address and contact support if you cannot access it.

13. Changes and general provisions

We will give at least 30 days' notice of material changes to these Terms where practicable. Changes necessary for law or urgent security may take effect sooner with appropriate notice. Changes are not retroactive. We will obtain renewed agreement where required; you may stop using the service and cancel renewal if you do not accept a change.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. Failure to enforce a provision is not a waiver. Neither party may transfer obligations in a way that removes the other's applicable legal protections. Any handling of Google information remains subject to Google's data-use requirements.

These Terms are effective October 1, 2026.